Support
How to access a new version of Song Sketch 2 or Get Trax
To download a new version you can either:
- Follow the personal download link that you received by email when you first placed your order. Look for an email from info@xystudiotools.com with the topic "Your XY StudioTools content". If you cannot find this email, please contact us and we will help you out.
- Or create an account on xystudiotools.com to access your order.
Subscribe to our mailing list to get notified whenever there is a new version.
Upgrading from Song Sketch 1 to Song Sketch 2
If you own Song Sketch 1, you can upgrade to Song Sketch 2 (Pro) for free. To access your upgrade, either use the download link for your Song Sketch 1 order, or create an account on xystudiotools.com.
Email us
info@xystudiotools.com
We usually reply to support inquiries within 2 hours from Monday to Sunday 9AM - 9PM, Central European Summer Time (CEST).
Common Solutions
If you can't log in to your account
Song Sketch crashes in Live 10
If your MAX version needs to be updated
Error message: "Missing File or Folder"
Separating Drum Racks does not work
Placing locators / previewing sections does not work