Support
Common Solutions
If you can't log in to your account
When a Max device crashes or behaves unexpected - view most common solution >>
Song Sketch crashes in Live 10
If your MAX version needs to be updated
Error message: "Missing File or Folder"
Separating Drum Racks does not work
Placing locators / previewing sections does not work
Refund Policy
How to access a new version of Song Sketch 2, Loop Flip, Key Arranger or Get Trax
To download a new version you can either:
- Follow the personal download link that you received by email when you first placed your order. Look for an email from info@xystudiotools.com with the topic "Your XY StudioTools content". If you cannot find this email, please contact us and we will help you out.
- Or create an account on xystudiotools.com to access your order.
Subscribe to our mailing list to get notified whenever there is a new version.
Upgrading from Song Sketch 1 to Song Sketch 2
If you own Song Sketch 1, you can upgrade to Song Sketch 2 (Pro) for free. To access your upgrade, either use the download link for your Song Sketch 1 order, or create an account on xystudiotools.com.
Email us
info@xystudiotools.com
We usually reply to support inquiries within a few hours from Monday to Sunday 9AM - 9PM, Central European Time (CET).