Support

How to access a new version of Song Sketch 2 or Get Trax

To download a new version you can either:

  • Follow the personal download link that you received by email when you first placed your order. Look for an email from info@xystudiotools.com with the topic "Your XY StudioTools content". If you cannot find this email, please contact us and we will help you out.
  • Or create an account on xystudiotools.com to access your order. 

Subscribe to our mailing list to get notified whenever there is a new version.

Upgrading from Song Sketch 1 to Song Sketch 2

If you own Song Sketch 1, you can upgrade to Song Sketch 2 (Pro) for free. To access your upgrade, either use the download link for your Song Sketch 1 order, or create an account on xystudiotools.com.

Book a demo

If you would like a demo of Song Sketch you are welcome to book a call with us on Zoom. Just drop us an email and we will get back with a link to booking.

Email us

info@xystudiotools.com

We usually reply to support inquiries within 2 hours from Monday to Sunday 9AM - 10PM, Central European Time (CET).

Common Solutions

If you can't log in to your account

If your MAX version needs to be updated

Error message: "Missing File or Folder"

Device is not loading

Separating Drum Racks does not work

Placing locators / previewing sections does not work

Refund Policy

Refund policy