XY StudioTools support

Help with downloads, product updates, and getting support for XY StudioTools products.

I can't find my download link. What should I do?

Look for an email from info@xystudiotools.com with the subject “Your XY StudioTools content”. It contains the personal download link sent when you placed your order.

You can also access your order through an account on xystudiotools.com. Log in or create an account.

If you still cannot find your download email, email XY StudioTools support for help.

How do I download a product update?

For Song Sketch 2, Loop Flip, Key Arranger, and Get Trax, use the original personal download link from your order email, or access your order through your XY StudioTools account.

Where can I find troubleshooting help?

The existing support page links to guides for crashes, devices that do not load, missing-file errors, updating Max, and other common problems.

How do I contact support?

Email info@xystudiotools.com. Describe the steps you are taking and include screenshots so the support team can understand the problem.

XY StudioTools usually replies within a few hours during its support hours: Monday–Sunday, 9 AM–9 PM Central European Time (CET).

Where can I read the refund policy?

See the XY StudioTools refund policy.